FAQ's

Frequently Asked Questions

Cancellation/ Refund Policy


All online orders are a final sale. Once an order is in process, en route to be delivered or has been delivered, we will not be able to change or cancel the order. No refunds! Exchanges are allowed only it is being exchanged for the same exact item (different size), within the first 5 days from receiving the order. Item must be unworn. This does NOT include Custom orders. ALL Custom orders are FINAL SALE and can not be exchanged or refunded.




How long does it take to receive a Custom garment?


*All Gowns are handmade and production time is roughly 4-6 weeks *All Bespoke Suits are handmade and production time is roughly 6-8 weeks *Express orders are available for an extra charge. Please Inquire within prior to placing your order.




Processing


All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take 5-7 business days (excluding Saturdays, Sundays, and Holidays) to process.




Shipping & Handling


​Standard Priority Shipping is 5-7 business days. Express Shipping is 1-3 business days, depending on the weather and your area. *After your payment is authorized and verified, please allow 3-5 business days to process all standard orders. (This is just an estimate and doesn't include weekends or holidays) *Once your order has been shipped, you will receive an email with tracking information. *We offer USPS Priority Mail to most locations. Your final shipping cost will be displayed at point of checkout. We do not ship internationally at this moment.




Need Help With Sizing?


Models size will be specified in the description of the garment. If an item runs small or big it will be listed in the items description. If you are still unsure about the purchase, please feel free to reach out via email www.paintedswagg@gmail.com PRIOR to placing your order.




How Much Hair Should I Order?


We recommend purchasing no less than 2 bundles of hair for lengths 10” to 18”; accompanying a frontal or closure. We recommend purchasing atleast 3 bundles for lengths 20″or longer; accompanying a frontal or closure. Each bundles weighs approxiamately 100g. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”




Can The Hair Be Colored Or Bleached?


Our Natural Color Hair is 100% Virgin Human Hair that has not been processed and is not processed in anyway. You can color the hair, however once Virgin Remy hair is colored or treated in any way, it is no longer virgin. Our 613 or Colored Hair is 100% Human Hair; however, it has be processed from its natural state. Be sure to keep color treated hair conditioned and moisturized.




How Long Does Our Hair Last?


Our hair can last for a long time. The better you care for it, the longer you will have it to reuse! Our clients generally use the hair for 6 to 12 months at a time.




What Is The Difference Between A Full Lace & A Lace Front?


Full Lace Wigs: are made entirely off lace unlike the Lace Front Wig. Full Lace Wigs can be parted anywhere, leaving a more natural scalp look; making them more versatile than a Lace Front Wig. Lace Front Wigs: have 2-4 inches of parting space in the front hair line area, along with tracks in the back; slightly resembling a frontal sew in. *Both come with 4 combs and adjustable elastic straps *Both Full Lace and Lace Front Wigs come in different sizes. Please be sure to reference the size chart to choose your correct size PRIOR to placing your order.





OUR STORE

Address: P.O BOX 681852

Miami, FL 33168

Phone: 954-793-6071

Email:  paintedswagg@gmail.com

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© 2010 by The Paint Factory

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